Cursus: Managing Employee Performance

identify the qualities of a top performer

recognize the benefits of keeping top performers engaged and challenged

identify actions that create a work environment that encourages top performance

recognize the leadership skills that attract top performers

identify the right way to engage in communication with your top performers

recognize the benefits of conducting performance appraisals

identify effective ways to agree on key job responsibilities

recognize effective ways to set employee performance goals

select appropriate actions to take when identifying required competencies

identify examples of how to monitor ongoing employee performance

• identify the factors of successful performance management
• recognize how a performance management system increases productivity and organizational success
• recall the five phases of the performance measurement process
• recognize the four types of critical success factor
• list the characteristics of effective key performance indicators
• identify the key job requirements summarized in a role profile

• identify methods of gathering employee performance information
• recognize best practices for identifying and questioning performance problems
• identify questions to ask when assessing the scope and frequency of performance problems
• match areas of performance problem impact to considerations in those areas
• recall guidelines for diagnosing employee performance problems
• recall external causes of performance problems
• recognize internal causes of performance problems